DEPOSITS/BOOKING:

Delivering the best care is our priority, and that's why we have a Terms/Conditions policy in place that we kindly ask for your cooperation with. To secure your training date, a deposit is required. Once the deposit is received, training is confirmed! All deposits will go towards your final balance. The remaining balance is due the day of training, before the training begins (if not paid in full beforehand). All deposits, full payment amounts or any money placed towards a training class is NON-REFUNDABLE.

RESCHEDULING:

To reschedule your training you must contact us at least 2 weeks before your scheduled training. You can reschedule it once at no cost. If you need to reschedule a second time or if you fail to reschedule 14 days before your training date, a fee of 10% of the remaining balance will be applied. This fee won’t go towards your balance and it should cover for eventual losses the business has under last-minute reschedules.

DOWNGRADING THE TRAINING:

You can downgrade your training for any other programs, however, you will be required to pay an additional fee of 15% of the total remaining amount of training stated in this contract. This fee won’t go towards your final balance.

CANCELLATIONS/NO SHOW:

If you no call no show, are more than 30 minutes late, cancel, try to reschedule with less than 2 weeks before scheduled training date, or miss a day of training: you will FORFEIT all deposits, full payment amounts or any money placed towards the training class and you will be charged 50% of the remaining balance.